Terms and Conditions
DATA PROTECTION & CONFIDENTIALITY
We are registered with the Information Commissioners Office (ICO) in accordance
with the Data Protection Act (1998) to ensure the protection of personal information.
The personal information stored by Integra Psychiatry is for the provision of clinical
care and associated administrative activities. We use a secure clinical records system to safeguard your clinical information. Please visit ico.org.uk should you have any queries or additional questions about your specific rights under the data protection legislation.
All sessions will be conducted in confidence. This confidence will be maintained and
applied to all records in accordance with the Data Protection Act and General Data
Protection Regulation (GDPR), except in the following instances:
● Where the patient gives consent for the confidence to be broken
● Where the Psychiatrist is compelled by a court of law
● When the patient indicates that there is a possibility of harm to themselves or others
● If at anytime the patient requires a report to be written for an agency etc. This
will be discussed with the patient before the report is written. A copy of the
report will be made available to the patient.
You agree to be contacted by phone, text message or email. Please be aware the
confidentiality of an email cannot be assured as they are kept on the servers of the
internet providers. The risk of this is mitigated by our use of an encryption service,
called Egress, for sending documents by email.
Patients should note that by agreeing to an appointment, they consent to their
medical notes being shared with their GP, treating therapists (if involved with care) and administrators within Integra Psychiatry, in accordance with the Data Protection Act and GDPR.
HEIDI HEALTH (AI SOFTWARE) PRIVACY NOTICE
To enhance patient experience and quality of care we have implemented Heidi Health, an AI transcriber, to aid documentation during consultations.
How does it work?
It transcribes patient encounters (both online and face-to-face consultations) via a
microphone.
What are the benefits of Heidi Health to me, a patient?
It allows the clinician to focus entirely on you during your appointment whilst still
allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
How is my data managed?
Security and privacy of your data is of upmost importance. Stringent UK compliance
frameworks are adhered to by Heidi Health, ensuring secure and confidential handling
of your personal information. Heidi Health complies with NHS standards (DTAC, DSPT,
DCB0129), the Data Protection Act, and GDPR. Hosting of your data within the UK is
in compliance with local protection regulations, thereby enhancing security. Audio
recordings are generated simultaneously at the time of the appointment, meaning no
recordings are ever stored. The generated notes are then deleted, ensuring privacy
and security.
To see further information on Heidi Health please visit https://www.heidihealth.com/au/compliance/uk
ASSESSMENTS
The objective of the psychiatric assessment is to assess the nature of difficulties and
agree on a shared treatment plan which meets your needs, if applicable. If you are
seen in person, the doctor will generally not be conducting any physical examination
or medical investigations as part of the consultation. If these are required as part of
the assessment or for prescription of medication, these will need to be carried out
by your GP. Your GP will also need to be willing to provide prescriptions for any
medications recommended by the doctor.
Please note, some specialist medications, such as mood stabilisers, antipsychotics,
and ADHD medications, are usually initiated and monitored by NHS secondary care
mental health services; some GPs are reluctant to enter into such arrangements with
private psychiatrists due to the extra responsibilities for them. We have partnered
with IDOS Health (https://idoshealth.co.uk/), a private GP. IDOS are able to assist
with the above in the event that your GP is unable to.
If you have a specific request such as a second opinion on a particular diagnosis or
treatment plan, medico-legal or occupational health issue or report for an external
agency, please let us know at the time of the initial enquiry as this may require
additional information and review of records before the appointment (which may
affect the cost), or it may be the case that the service is not able to meet these
needs. Any additional correspondence required, such as referrals or letters for
agencies other than the standard clinical letter to you and the GP, would incur
additional administrative charges, as noted in the Fees section. These are at the
Psychiatrist’s discretion but would not exceed £175 pounds per 30 minutes of the
additional administrative work involved.
It should be noted that the clinical opinions offered by us regarding diagnosis are
based on our considerable professional expertise. As such, it may mean that our
opinion is not consistent with your views or impressions before the appointment. We
are not able to change professional opinions to accommodate a preferred diagnosis,
or make any amendments to the content of the report unless there are factual
errors.
The costs of the session, inclusive of written report, are indicated below. Reports are
usually sent out within one week of the appointment. This may be subject to change
in case of illness, annual leave, or other unforeseen circumstances.
WHAT WE DO NOT OFFER
Our service is built around scheduled, pre-booked outpatient appointments. We are
not able to provide the following types of support:
- Crisis or emergency mental health care
- Urgent care or same-day assessments
- Emergency referrals for inpatient treatment
- Support with immediate or high-risk safety concerns
If you are in need of urgent or intensive support, our service may not be suitable.
However, we are happy to signpost you to more appropriate services and providers
who may be able to help.
OUR FEES
General Psychiatric Assessments and Treatment
Psychiatric assessment (up to 50 minutes): £425 (£440 if paid by Stripe)
Follow up (up to 30 minutes): £225 (£235 if paid by Stripe)
Clinical administration charges outside appointments: £175 per 30 minutes (£180 if
paid by Stripe)
ADHD Assessments and Treatment
Assessment (up to two hours): £1,195 (£1230 if paid by Stripe)
This includes all relevant questionnaires, full psychiatric assessment, ADHD-focused
clinical interview, and detailed report with recommendations.
Treatment follow up appointment (up to 30 minutes): £225 (£235 if paid by Stripe)
This includes Shared Care Agreement (SCA)-related administrative work.
Private Controlled Drug prescription fee: £75 (£80 if paid by Stripe)
This does NOT include the cost of medication, which is payable directly to the
pharmacy.
The initial cost is payable in full by BACS transfer, as below, or via Stripe (a link will
be sent in your provisional confirmation), with any additional costs being payable
within seven days of receipt of the invoice. Payments must be made within one week
of a consultation being offered to secure the appointment. If we do not receive
payment within one week, the appointment may be cancelled or postponed.
BACS transfers can be made to the following account:
Name: Dr. Vishaal Goel
Sort Code: 60-83-71
Account number:17871219
Insured patients
If your sessions are covered by private medical insurance then these sessions can be
invoiced directly to the insurance company, however, prior authorisation is required.
Please check with your insurance company regarding the amount they cover for the
consultation. Any shortfall will need to be paid in advance. The insurance company
will not cover any late cancellation or failure to attend charges. You will be
responsible for this charge if you cancel within 48 hours, or do not attend your
session (see cancellation policy below).
Those insured with Vitality will need to liaise with them as full payment is required
upfront to be reimbursed by Vitality if your policy allows.CANCELLATION POLICY
We understand that sometimes patients may need to cancel or change
appointments. We kindly ask for as much notice as possible. Notifications can be
made by phone calls, text or e-mail. If cancellations are made at least 2 full working
days (Monday - Friday, 9am to 5pm) in advance of the session, no charge will be
made. Sessions cancelled with less notice, or for which the patient does not attend,
will be charged at the full rate.
OUT OF SESSION CONTACT
We are contactable by telephone and e-mail, though hours of working are part-time
and flexible. We may not be able to respond to your enquiry immediately.
Integra Psychiatry is not equipped to provide a crisis service or any support out of
hours. If you feel like you may be at risk to either yourself or others, it is important
you get the help you need in a timely manner.
- You can contact your GP, the crisis team or call 999
- Newcastle, Gateshead & Northumberland Crisis Team: 0303 123 1146
- South Tyneside & Sunderland Crisis Team: 0303 123 1145
PERSONAL CONDUCT
It is acknowledged that, at times, these sessions can bring up difficult feelings.
We hope to provide a caring and compassionate service. We will treat you
respectfully and ask that our staff be treated the same way. We have a right to
terminate the treatment in case of threatening or abusive behaviour towards
our staff.
If you have outstanding payments on your account, we will not be able to
continue with your care and will reluctantly need to cease further care
provision with us. We will not be able to direct, signpost or suggest alternative
avenues of support and you would need to contact your GP to discuss further
support options.
If you attend your appointment while being under the influence of alcohol or
drugs, this is a breach of health and safety regulations and treatment contract.
We will immediately cease further provision of care and discharge you from our
services.
COMPLAINTS
Complaints can be made in writing to admin@integrapsychiatry.com
IMPORTANT - PLEASE READ
By confirming your appointment (by any method e.g. email, text, phone) with Integra
Psychiatry, you are agreeing to the above terms and conditions.