Terms & Conditions
Data Protection & Confidentiality
Integra Psychiatry is registered with the Information Commissioner's Office (ICO) under the Data Protection Act (1998). Personal information used for clinical care and administrative activities is stored in a secure clinical records system and protected under the Data Protection Act and General Data Protection Regulation (GDPR).
All sessions will be conducted in confidence. This confidence will be maintained and applied to all records in accordance with the Data Protection Act and GDPR, except in the following instances:
- A patient gives consent to disclosure
- A psychiatrist is compelled by a court order
- A patient indicates the possibility of harm to themselves or others
- A patient requires a report for an agency (this will be discussed beforehand with the patient)
Patients consent to being contacted by phone, text, or email. To mitigate the risk to confidentiality, Integra Psychiatry uses the Egress encryption service for sending documents by email. Medical notes may be shared with GPs, treating therapists, and administrators in accordance with the Data Protection Act and GDPR.
Heidi Health (AI Software) Privacy Notice
Integra Psychiatry uses Heidi Health, an AI transcriber, to document consultations. It transcribes patient encounters (both online and face-to-face consultations) via a microphone.
This allows clinicians to focus on patients while capturing accurate medical information.
Data is managed securely in compliance with UK frameworks, NHS standards (DTAC, DSPT, DCB0129), the Data Protection Act, and GDPR. Data is hosted in the UK. Audio recordings are generated simultaneously; notes are deleted after transcription.
Assessments
A psychiatric assessment is designed to determine your difficulties and establish a treatment plan. In-person consultations typically exclude physical examinations; GP involvement is required for medical investigations and prescriptions.
Specialist medications such as mood stabilisers, antipsychotics, and ADHD medications are usually managed by NHS secondary care. Where your GP is unable to assist, Integra Psychiatry has partnered with IDOS Health to support medication management.
Special requests including second opinions, medico-legal reports, occupational health assessments, and agency reports require additional information review and may affect the cost of the assessment.
Additional correspondence is charged at up to £175 per 30 minutes of administrative work at the psychiatrist's discretion.
Clinical opinions offered by us regarding diagnosis are based on considerable professional expertise. We are not able to change professional opinions to accommodate a preferred diagnosis, or make any amendments to the content of the report unless there are factual errors.
Reports are typically sent within one week.
What We Do Not Offer
- Crisis or emergency mental health care
- Urgent care or same-day assessments
- Emergency referrals for inpatient treatment
- Support with immediate or high-risk safety concerns
Our Fees
General Psychiatric Assessments and Treatment
| Service | BACS | Stripe |
|---|---|---|
| Psychiatric assessment (50 minutes) | £425 | £440 |
| Follow-up appointment (30 minutes) | £225 | £235 |
| Clinical administration (per 30 minutes) | £175 | £180 |
ADHD Assessments and Treatment
| Service | BACS | Stripe |
|---|---|---|
| ADHD assessment (two hours) | £1,195 | £1,230 |
| Treatment follow-up (30 minutes) | £225 | £235 |
| Private Controlled Drug prescription | £75 | £80 |
Full payment is required via BACS or Stripe within one week of appointment confirmation to secure your appointment.
BACS Payment Details
- Account Name: Dr. Vishaal Goel
- Sort Code: 60-83-71
- Account Number: 17871219
Insurance
If you are paying through private health insurance, prior authorisation is required before your appointment. Vitality requires full upfront payment for reimbursement. Insurance does not cover late cancellation or non-attendance charges.
Cancellation Policy
If cancellations are made at least 2 full working days (Monday–Friday, 9am to 5pm) in advance of the session, no charge will be made. Sessions cancelled with less notice, or for which the patient does not attend, will be charged at the full rate.
Out-of-Session Contact
Integra Psychiatry operates part-time with flexible hours. We are not equipped for crisis service or out-of-hours support.
In the event of a crisis, patients should contact their GP, local crisis team, or call 999.
- Newcastle, Gateshead & Northumberland Crisis Team: 0303 123 1146
- South Tyneside & Sunderland Crisis Team: 0303 123 1145
Personal Conduct
All staff must be treated with respect. We reserve the right to terminate treatment for threatening or abusive behaviour. Patients with outstanding payments cannot continue care.
If you attend your appointment while being under the influence of alcohol or drugs, this is a breach of health and safety regulations and treatment contract, and treatment will be terminated immediately.
Complaints
Complaints should be submitted in writing to [email protected].
By confirming your appointment (by any method e.g. email, text, phone) with Integra Psychiatry, you are agreeing to the above terms and conditions.